Pet Care Manager

3 weeks ago


La Jolla, California, United States PetSmart Full time
About Our Store

We're a community of pet lovers who share a passion for delivering exceptional customer experiences. As a PetSmart team member, you'll be part of a dynamic and supportive environment where you can grow and develop your skills.

About Your Role

As a Customer Engagement Manager, you'll play a key role in driving sales growth and customer satisfaction. Your responsibilities will include:

  • Pet Parent Engagement: You'll be responsible for creating a personalized shopping experience for our customers and their pets. This includes building relationships, providing product knowledge, and ensuring a seamless shopping experience.
  • Associate Leadership: You'll lead a team of retail and pet care associates who are passionate about delivering exceptional customer service. Your leadership skills will be essential in motivating and developing your team to achieve their full potential.
  • Overall Retail Initiatives: You'll work closely with our store leadership team to implement retail initiatives that drive sales growth and customer satisfaction. This includes analyzing sales data, identifying trends, and developing strategies to improve customer engagement.
About Your Career

We're committed to helping our team members grow and develop their careers. As a PetSmart team member, you'll have opportunities to:

  • Gain experience in a dynamic and fast-paced retail environment
  • Develop your leadership skills and take on new challenges
  • Transfer to any of our 1600 stores nationwide
The PetSmart Difference

We're more than just a pet store - we're a community of pet lovers who share a passion for delivering exceptional customer experiences. Our team members are the heart of our business, and we're committed to providing a supportive and inclusive work environment that allows you to thrive.



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