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Veterinary Care Specialist

2 months ago

Kelso, Washington, United States Animal Health Services Full time
Job Summary

We are seeking a highly skilled and compassionate Veterinary Assistant to join our dynamic team at Animal Health Services. As a key member of our veterinary care team, you will play a vital role in supporting our veterinarians and veterinary technicians in providing exceptional care to our patients.

Key Responsibilities
  • Technical Support: Demonstrate proficiency in applying technical skills acquired through education and experience, including expertise in surgery, dentistry, laboratory procedures, venipuncture, proper restraint techniques, and strict adherence to established protocols for maintaining a sterile and safe environment.
  • Day-to-Day Operations: Contribute to the day-to-day efficiency and smooth operation of the hospital, ensuring that all tasks are completed in a timely and accurate manner.
  • Client Communication: Utilize exceptional communication skills to engage with team members and clients effectively, providing clear and concise information about patient care and treatment options.
  • Medical Charting: Maintain thorough and accurate medical charting for all patients, consistently meeting hospital quality control standards.
  • Client Education: Educate clients about Wellness Plans, offering guidance on pet care and overall health as appropriate.
  • Reception Duties: Assume responsibility for select reception duties, such as answering phone calls, scheduling appointments, and facilitating patient intake and discharge.
  • Patient Care: Obtain pertinent medical history and patient information, and assist in managing hospital supplies, including inventory tracking and restocking as necessary.
  • Team Collaboration: Act as an advocate for the overall success and performance of the hospital, working collaboratively with the veterinary team to achieve our goals.
Customer Service Delivery
  • Professional Service: Consistently provide professional, efficient, and exceptional service to our clients and their pets.
  • Effective Communication: Demonstrate excellent communication and organizational skills when interacting with the veterinary team and clients.
  • Adaptability: Effectively adapt to individual clients and their needs, providing personalized care and attention.
  • Conflict Resolution: Effectively resolve customer complaints as appropriate.
Requirements
  • Education and Experience: High School Diploma or equivalent, and 6+ months of experience in the veterinary industry.
  • NAVTA Certification: Completion of an NAVTA-approved veterinary assistant program or an equivalent combination of education, training, and experience that demonstrates the necessary knowledge, skills, and abilities.
  • Physical Demands: Ability to lift 50+ pounds, stand, walk, stoop, kneel, crouch, and climb, with good hand-eye coordination, arm-hand-finger dexterity, and visual acuity.