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DSW Store Associate Part-Time

1 month ago

Latham, New York, United States Designer Brands Full time
Job Summary

The Store Associate provides exceptional customer service to customers shopping in-store and those engaging through omni-channel services. They assess the customer's needs and provide assistance by executing the company's customer service model, always putting the customer first. Store Associates will perform salesfloor and warehouse functions throughout the store, including assisting customers, merchandise placement, completing in-store and online customer transactions, processing incoming shipments, regular cleaning, and maintenance. Store Associates must demonstrate behaviors that align with the company values. Store Associates are brand ambassadors and responsible for the end-to-end experience, from online to store. Store Associates must comply with all policies and procedures.

Key Responsibilities:

•Greet every customer with a helpful and friendly approach, read customer cues, match their needs with an elevated level of service, and meet the customer where they are at.

•Share the benefits of the DSW Loyalty program and enroll new members.

•Answer questions regarding product and complete customer transactions through either in-store sales or digital orders.

•Maintain a neat, clean, and safe environment for internal and external customers, including clearing trash, cleaning the associate breakroom and public restrooms, vacuuming, and cleaning mirrors and front walkways.

•Receive inbound freight, prepare, and place merchandise on the sales floor per DSW standards, complete markdowns, maintain clearance standards, and organize and maintain the stockroom.

•Complete all functions of the fulfillment process, including locating items, inspecting condition of product, packaging and label placement ensuring readiness for pick up/delivery.

•Use company tools to search product availability to order for the customer.

•Perform other duties as assigned by the management team.

Requirements:

•Must have the availability to meet the needs of the business.

•Professional, friendly, and customer service focused.

•Ability to move with tempo to meet time-bound expectations.

•Good verbal and written communication skills.

•Proficient in use of technology to successfully engage in customer interactions.

•Must have the ability to spend up to 100% of working time standing or walking around the store.

•Lifting, including the ability to lift up to a maximum of 50 pounds on an occasional to frequent basis.

•Stoop, kneel, crouch or crawl on a frequent basis.

What We Offer:

•Competitive pay range of $15.25 to $16.25.

•Opportunities for growth and development within the company.

•A fun and dynamic work environment.

•A chance to be part of a team that is passionate about delivering exceptional customer service.