Senior Technical Program Manager

1 week ago

Atlanta, Georgia, United States Ultimate Software Full time
About the Role

We are seeking a highly motivated Product Operations Program Manager to join our team. As a key member of our Value Stream Acceleration Services team, you will play a critical role in driving innovation, continuous improvement, and customer satisfaction.

Responsibilities
  • Apply technical acumen to guide project planning and execution, ensuring adherence to best practices and standards.
  • Focus on the customer experience, leveraging a customer-centric lens to represent the customers' needs and preferences within a program or initiative.
  • Analyze complex challenges that arise during project execution, identify root causes, and drive development of innovative solutions to overcome them.
  • Assist in leading complex, cross-function program activities, ensuring alignment with program outcomes and timelines.
  • Collaborate closely with software engineers, product managers, and other stakeholders to facilitate communication and resolve issues.
  • Work closely with cross-functional teams to understand project requirements, prioritize tasks, and deliver high-quality software solutions.
  • Engage in continuous learning and improvement by being partnered with a mentor who will help curate your Product Ops Support journey.
  • Contribute to continual process improvement initiatives to enhance program delivery efficiency and effectiveness.
  • Identify program risks and issues early and assist in developing mitigation strategies.
About You

We are looking for a candidate with a strong understanding of Agile methodologies, project and program management concepts, and a customer-centric approach. The ideal candidate will have a Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field, and 3+ years of experience in a product management, product operations, or related role in a SaaS organization.

The successful candidate will be a strong communicator and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and build positive working relationships. They will also be organized and detail-oriented, with the ability to manage multiple tasks and priorities simultaneously.

We offer a competitive salary range of $96,900 to $139,300, as well as a short-term incentive and a long-term incentive as part of total compensation. Information about our comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers.

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