PT Customer Service Leader

5 days ago

Wilkesboro, North Carolina, United States Food Lion Full time
Job Summary

As a PT Customer Service Leader at Food Lion, you will be responsible for providing fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. You will assist the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.

Key Responsibilities

• Provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience

• Greet each customer and use their name whenever possible

• Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar

• Ensure work station and front end area of the store has a neat and clean presentation

• Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner

• Perform the task of sales associate when scheduled or as needed per the surge plan guidelines

• Perform the task of the customer lead as needed to ensure service standards are maintained

• Maintain alertness and call for assistance when needed to service customers per service standards

• Is courteous and helpful to other associates

• Adhere to all company guidelines, policies and standard practices

• Observe and correct all unsafe conditions that could cause associate or customer accidents

• Notify QA of any cleaning issues or maintenance required on front end

• Successfully complete computer based training (CBT) and training aid courses

Requirements

• High school graduate or equivalent preferred

• Effective communication and customer service skills

• Ability and willingness to learn multiple tasks and technical requirements of the job

• Ability to perform the technical requirements of cashier and service center

• Must meet minimum age requirements to perform specific job functions

• Must be able to meet the physical requirements of the position, with or without reasonable accommodations

Physical Requirements

• Ability to use computers and other communication systems required to perform job functions

• Perform repetitive hand and arm motions

• Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion

• Pull or push up to 75 lbs. on occasion

• Stand 100% of the time, frequently walking short distances

• Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners

• Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator

• Frequently reaching and grasping at waist level: occasionally above shoulder or below waist level

• Meet established volume activity standards for the position

• Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time

• Have sufficient visual ability to check ID cards, checks, invoices and other written documents

• Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law

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