Customer Service Liaison

20 hours ago


High Point, North Carolina, United States Blue Sky Mgt Full time

We prioritize consumer-centricity in our operations, focusing on their evolving needs and expectations. At Blue Sky Mgt, we continually innovate our services, ensuring that they align with local market demands. Our Customer Outreach Representatives play a crucial role in delivering superior communication solutions, working closely with clients to understand their requirements.

To effectively gauge a community's developing needs, we employ direct introduction, interaction, and discussions with local residents. They spearhead customer engagement and sales/marketing initiatives, collaborating with other departments to ensure clients achieve optimal success.

We equip our Customer Outreach Representatives with the necessary skills for customer support, awareness, and sales processes through comprehensive entry-level training. By learning about client services, products, devices, protocols, and qualifications, they can work alongside Consumer Service Representatives to implement a customer-focused strategy that generates seamless sales.

Key Responsibilities:

  • Foster sales through direct communication with the local consumer base, introducing client products and services effectively
  • Provide exceptional customer service by drawing upon knowledge of client devices and technological capabilities gained through entry-level training
  • Center sales decisions around customer needs by listening to their current situation, discussing potential service options, and matching them with an appropriate client solution
  • Cultivate a deep understanding of the local market to adapt sales and marketing strategies to consumer preferences and needs
  • Become well-versed in client protocol, requirements, and engagement parameters through entry-level training in customer service, sales, awareness, and product knowledge
  • Collaborate with management and fellow Customer Outreach Representatives to achieve client sales goals and enhance customer retention

Essential Qualities:

  • High School Diploma or equivalent certification is required
  • Previous experience in customer service, marketing, retail, sales, or business is preferred
  • Exceptional communication skills to facilitate effective sales interactions with potential customers
  • A genuine desire to help customers improve their current service experience by providing relevant information on client devices
  • Reliability in time management to ensure timely completion of individual and collaborative tasks with fellow Customer Outreach Representatives
  • Ability to absorb and implement entry-level training on client services, devices, promotions, sales, customer engagement, and marketing

Estimated Salary: $48,000 - $62,500 per annum, depending on location and experience.



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