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Food and Nutrition Services Supervisor

3 months ago

Washington, United States MedStar Health Full time

Overview of the Role
The primary responsibility of the Food and Nutrition Services Supervisor is to oversee and manage the daily operations of the Food & Nutrition department. This includes ensuring that all service areas—such as culinary production, retail, utility, and patient services—deliver high-quality food and exceptional service in alignment with established policies, procedures, standards, and regulations.

Key Responsibilities
- Collaborate in the formulation of departmental goals, objectives, policies, and procedures.
- Ensure adherence to business unit policies and compliance with governmental and accreditation regulations.
- Assist in the preparation and management of the departmental operating budget, ensuring resources are utilized effectively.
- Participate in the recruitment, training, orientation, and assignment of departmental staff.
- Establish performance standards, conduct evaluations, and manage performance planning.
- Maintain ongoing communication with team members to review programs, provide feedback, and discuss developments.
- Organize and oversee the duties of the Cafeteria and Café teams.
- Ensure cleanliness, sanitation, and maintenance of serving areas and dining facilities, coordinating with relevant departments for upkeep.

Financial Responsibilities
- Adhere to established protocols for accurate, safe, and secure cash handling and record-keeping.
- Coordinate the procurement of coin through armored car services as necessary.
- Monitor deposits with armored car services.
- Support the Chef with catering activities, including scheduling and billing software usage.
- Assist with menu planning, delivery, setup, and breakdown of events.
- Collaborate with ancillary support services for table and room arrangements.
- Maintain marketing programs and ensure digital displays in retail areas are updated with current offerings.

Sanitation and Compliance
- Uphold high sanitation standards by fulfilling sanitation duties and addressing safety concerns.
- Be directly accountable for sanitation compliance, food safety, and physical safety within the retail team.
- Follow HACCP standards for food safety practices and maintain temperature logs, which should be reviewed and signed off weekly with the Chef and Production Manager.

Qualifications
- Education: High School Diploma or GED required.
- Experience: 1-2 years of food service experience required; 1 year of supervisory experience preferred.
- Licenses and Certifications: Serv-Safe certification within 90 days of hire.

Skills and Abilities
- Excellent problem-solving skills and the ability to exercise independent judgment.
- Strong business acumen and leadership capabilities.
- Proficient verbal and written communication skills, enabling effective interaction with all levels of management and external agencies.
- Familiarity with various computer software applications.

Additional Requirements
- Ability to read, write, speak, and comprehend English; follow and provide basic written and oral instructions; take initiative to resolve common issues; perform basic math calculations; and maintain professionalism in all situations.
- Basic computer skills are required, along with the ability to learn and demonstrate proficiency in departmental computer systems, including retail POS and electronic food production systems.