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Strategic Business Leader

2 months ago

Reston, Virginia, United States Kforce, Inc Full time
Job Description

Job Title: Strategic Business Leader

Job Summary:

Kforce, Inc. is seeking a highly skilled Strategic Business Leader to oversee the entire delivery process of a given office and ensure client satisfaction through the delivery of exceptional customer service.

Key Responsibilities:

  • Oversee all activities related to the delivery process within a given office or marketplace for a specific product.
  • Responsible for hiring and supervision of a team of Directors, Market Managers, Account Managers, Recruiters (in some markets), and other staff as appropriate.
  • Responsible for training and career development of team members.
  • Set daily activity goals for team, ensure attainment of set goals, and provide day-to-day guidance and direction.
  • Conduct weekly one-on-one meetings with team members and perform account reviews with all Account Managers and Directors.
  • Ensure accounts and job orders are prioritized accordingly.
  • Develop service and delivery plans in support of organizational strategies and objectives. Recommend improvement of strategies based on market research and competitor analyses. Oversee implementation of approved strategies and initiatives.
  • Analyze operational and financial data; prepare forecasts and projections.
  • Identify customer needs and be continuously alert and responsive to changing customer business environment and needs. Communicate to account management team accordingly.
  • Serve as the quality checkpoint associated with the service and delivery process.
  • Provide ongoing performance feedback to each team member, both informally and through the formal performance evaluation process. Drive performance accountability for all Directors, Market Managers, Account Managers, and Recruiters.
  • Provide support by accompanying team members to key client visits when appropriate.
  • Ensure day-to-day business is conducted within compliance of corporate policies and procedures.
  • Develops and executes daily plan.

Supervisory Responsibilities:

  • Supervise activities of Client Services department staff.

Key Success Indicators/Attributes:

  • Demonstrate a strong commitment to exceptional customer service and leadership among peers.
  • Demonstrate strong commitment to a team environment and a client focus.
  • Demonstrate well-developed verbal and written communication skills.
  • Proficient at handling difficult situations with professionalism and respect.
  • Ability to develop an independent viewpoint and present a compelling business case to support recommendations.
  • Possess sound judgment and reasoning abilities.
  • Exhibit strong drive for results and success; convey a sense of urgency to achieve outcomes and exceed expectations; persist despite obstacles, setbacks and competing influences.
  • Ability to develop and maintain relationships with key business partners by building personal credibility and solid trust.
  • Ability to self-motivate and self-direct.
  • Possess strong time management and organizational skills.
  • Proven ability to gain access to and cultivate strong relationships with hiring managers.
  • Aggressively look for opportunities to sustain regular contact with clients and improve client retention.
  • Clearly demonstrate expertise within functional discipline.
  • Commitment and adherence to company Core Values.

Education and/or Experience:

  • Bachelor's degree and 3 plus years of related product/business experience preferably within the staffing industry. Previous management experience preferred.

Certificates and/or Licenses:

  • None required