General Manager

3 weeks ago


Dracut, Massachusetts, United States Wendy's Full time
About the Role

We are seeking a highly skilled General Manager - Customer Experience to join our team at Wendy's. This is an exciting opportunity to take on a leadership role in a dynamic and fast-paced environment where no two days are ever the same.

In this role, you will be responsible for leading our team to deliver exceptional customer service, ensuring that every customer has a positive experience when they visit our restaurant. You will be responsible for:

  • Developing and implementing customer service strategies to drive sales and increase customer satisfaction;
  • Managing staff to ensure that they are providing excellent customer service, including training and coaching as needed;
  • Monitoring customer feedback and responding promptly to any concerns or issues;
  • Collaborating with other departments to ensure seamless delivery of products and services;
  • Fostering a positive and productive team environment, encouraging collaboration and communication.

You will also be responsible for maintaining accurate records and reporting to senior management as required, as well as staying up-to-date with industry trends and developments to ensure that our restaurant remains competitive.

This is an excellent opportunity for a driven and customer-focused individual to take on a leadership role in a dynamic and growing company like Wendy's. If you are passionate about delivering exceptional customer service and making a positive impact in your community, we want to hear from you



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