Clinical Service Representative
3 weeks ago
Piedmont Urgent Care by Wellstreet is seeking a skilled Clinical Service Representative to join our team. As a key member of our clinical staff, you will work closely with physicians, mid-level practitioners, and office staff to provide exceptional patient care management and administrative support in our fast-paced, high-energy clinical environment.
Key Responsibilities:
- Prepare patients for and assist with examination and/or treatment
- Perform triage and obtain vital signs
- Document patient history in Electronic Medical Record (EMR)
- Collect and maintain patient and business documents while maintaining confidentiality
- Collect routine laboratory specimens, including phlebotomy, urinalysis, and oral swabs
- Administer medications and non-intravenous injections
- Start IVs, place catheters, and perform splinting as needed
- Perform various clinical, aseptic, and laboratory procedures
- Document medical interventions in EMR
- Train and assist with Occupational Medicine services
- Ensure compliance with health care regulatory requirements
- Participate in quality assurance programs
Requirements:
- Successful completion of a MA or EMT program from an accredited institution
- One year of relevant healthcare experience, preferably in urgent care or emergency department
- Proficiency in venipuncture and injections
- Knowledge of clinical procedures, medical anatomy, and physiology
Physical Requirements:
- Ability to work 12-hour shifts, weekends, and holidays
- Required to sit, walk, reach, and use hands and arms throughout the workday
- Finger dexterity and hand coordination required
- Occasional lifting of moderate weight (20-40 pounds)
- Specific vision abilities required, including close vision, distance vision, and ability to adjust or focus
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