Customer Service Representative I

6 days ago


Fulton, New York, United States McLane Company Full time
Job Summary

The Customer Service Representative I for Foodservice at McLane Company is responsible for obtaining customer orders in a timely manner and meeting deadlines while providing exceptional customer service.

Key Responsibilities:
  • Providing inbound and outbound phone coverage to ensure seamless communication with customers.
  • Responding to emails and resolving customer issues efficiently.
  • Processing orders accurately and promptly.
  • Conducting research to resolve complex customer issues.
  • Invoicing orders and preparing pouches for drivers before departure.
Requirements:
  • A high school diploma or equivalent is required.
  • At least 1 year of call center or foodservice distribution experience is preferred.
  • Strong working knowledge of Microsoft Office programs (Excel, Outlook, Word) is essential.
  • Minimum of two years in a Customer Service role and/or administrative role is required.
  • Must be able to type at least 45 wpm and perform 10-key by touch.
  • Knowledge of the AS400 is preferred but not required.
Benefits:
  • Benefits such as medical, dental, vision, and company-paid life insurance are offered.
  • A 401(k) plan with annual company match is available.
Salary Estimate:

The estimated salary for this position is around $40,000 per year, based on industry standards and location. However, the actual salary may vary depending on factors such as experience and performance.



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