Assistant Manager

1 day ago


Corpus Christi, Texas, United States Siddons Martin Emergency Group, LLC Full time
Job Title: Assistant Manager

Join Siddons Martin Emergency Group, LLC as an Assistant Manager and take on a challenging role that requires strong leadership and organizational skills. As a key member of our team, you will be responsible for overseeing daily business activities, ensuring customer satisfaction, and driving business success.

Key Responsibilities:
  • Enforce company policies and procedures as defined in the SMEG Company Handbook
  • Supervise and direct service staff, ensuring excellent customer service and timely completion of tasks
  • Maintain a clean and safe facility, including offices, and ensure a neat and professional personal appearance at all times
  • Understand and communicate business financials and goals to service staff, ensuring alignment with company objectives
  • Follow company processes and procedures as defined in the SMEG operations manual
  • Initiate and participate in morning meetings with service staff to plan the day and ensure effective workflow
  • Follow up with customers to ensure satisfaction and resolve any issues
  • Prepare work orders and estimates, quote repairs to customers, and coordinate work flow within the shop
  • Manage inventory control, parts pricing, and procurement, as well as data entry of parts and labor services
  • Substitute duties of the Service Manager position in their absence
  • Maintain accurate and legible company-designed reports and paperwork
  • Identify and report potential problem areas to management before they arise
Requirements:
  • Experience in the Fire and Emergency related industry
  • Proven track record of success in a leadership role
  • Excellent communication and organizational skills
  • Exceptional leadership and motivational skills
  • Dedication to customer service and business success
  • Ability to engage in and maintain positive relationships with employees and customers
  • Proficiency with Microsoft Outlook Email, Microsoft Word, and Excel programs, as well as any company-provided software
Education and Experience:
  • High School Diploma or GED
  • 3 to 5 years of experience in an automotive service-related industry
  • Knowledge of repair principles and procedures in all areas of the Heavy Truck Repair Industry
Certificates, Licenses, Registrations:
  • EVT (Emergency Vehicle Technician) and ASE Heavy Truck Certifications are a plus

Siddons Martin Emergency Group, LLC is an employee-owned company that values customer satisfaction and business success. If you are a motivated and organized individual with a passion for leadership and customer service, we encourage you to apply for this exciting opportunity.


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