Tool Crib Coordinator

3 days ago

Florence, South Carolina, United States DGI Supply Full time

The Tool Crib Coordinator's (aka Customer Support Coordinator's (CSC)) primary responsibility will be the management of the tool supply crib located on the customer's site. This position will coordinate customer needs, inventory management, productivity and logistics. The main flow of supplies will be facilitated through the use of industrial vending solutions. This individual coordinates customer needs, inventory management, productivity and logistics. The CSC leverages their strong customer service, organizational, leadership and communication skills. They work both independently and with a team and works with a high level of trust.DUTIES AND RESPONSIBILITIES:Manage the tool crib operations on a customer's sitePerform regular inventory management responsibilities such as cycle counts and spot buysAssisting with sales and customer service, managing inventory, placing and fulfilling ordersPartners closely with the outside sales rep to help identify opportunities to continue to grow the customer and build the customer relationshipSupports Outside Sales / Program Manager in their assigned customer by:Identifying and documenting productivity gains and cost savings opportunitiesSupporting vendor relationships as an operational contactDaily replenishment of vending equipment, stockroom, and related virtual cribsQuoting, sourcing and partnering with vendors for spot buy opportunities; researching tooling needs for the customerIssues tools and equipment to workers and maintains records of tools and equipment issued and returnedPerforms general daily housekeeping and sanitation of vending equipment, stockroom and related areasDaily cycle counts of on hand inventory maintained in the Tool CribProvides after hours support, if required (less than 5% of the time)Perform post-counts and correct any discrepancies for items put into tool cribMonitor reports to take action when needed (ex: Expedite Reports, Cycle Counting, ScaleMate Error, etc.)Collect and work with inventory team to resolve and maintain stock levels on the floor and adjust machinesAssist APS OPS Tech Support in repairing any down systemsPerform preventive maintenance on equipment at their customHandling the day to day needs of the customerResponsible for shipping and receiving the inventory into the tool crib and distributing it across the customer's site as neededObserve all safety policies and procedures of both DGI and Customer facilities; including the dress code and wears Steel Toed Shoes at all timesMaintaining an organized Tool Crib at all timesOther duties as assignedReports to the APS Service & Support Supervisor, APS Service & Support Lead or APS Sales & Support ManagerSKILLS AND EXPERIENCE REQUIRED:Relevant industry experience, a plusKnowledge of tool crib operations and the concept of integrated supply, cost savings and supply chain management are a plusMechanically inclined and experience in basic mechanical repairs preferredStrong knowledge in tooling with the ability to identify tools or MRO product knowledge a plusExperience with managing inventory, shipping/receiving and other warehouse processesExcellent communication (verbal and written) and customer service skills requiredMust be able to lift up to 50 poundsStrong attention to detailStrong computer skills with MS Office (Word, Outlook, Excel), inventory systems and report generation; experience with Prophet21 ERP system preferredPassionate, Adaptable, Customer Focused and Teamwork orientedStrong sense of urgency and accountabilityProfessional maturity, integrity, discipline and a positive attitudeExperience supervising and leading others highly preferredEMPLOYMENT OPPORTUNITY INCLUDES:Competitive benefits, including: medical, dental, vision, life, STD & LTD insurance options, FSA, 401(k) and Profit SharingCareer growthCompensation Range is $20-$23 / hourDGI Supply is an Equal Opportunity Employer. Candidates are subject to background checks and a post-offer drug screen#LI-Onsite

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