Retail Operations Coordinator

3 weeks ago

Ann Arbor, Michigan, United States Sierra Full time

At Sierra, we're always looking for talented individuals to help us deliver exceptional customer experiences. As a Key Carrier, you'll play a vital role in leading our store team and ensuring seamless operations.


Key Responsibilities:



  • Create a positive and welcoming environment for both internal and external customers
  • Promote a culture of honesty and integrity, maintaining confidentiality at all times
  • Act as Manager on Duty, adhering to company policies and procedures
  • Ensure the store team performs tasks and activities in accordance with our store plan, prioritizing as needed
  • Address immediate customer service issues and provide coaching to Associates
  • Exercise discretion regarding customer service policies to satisfy customers
  • Maintain accurate Associate coverage in service areas for a positive customer experience
  • Ensure Associates adhere to all operational procedures
  • Execute opening and closing procedures according to company guidelines
  • Communicate effectively with management and Associates when setting and addressing priorities, providing progress updates
  • Provide and accept recognition and constructive feedback
  • Offer feedback, recognition, and coaching to Associates
  • Partner with Management on Associate training needs to increase effectiveness
  • Ensure adherence to all labor laws, policies, and procedures
  • Promote credit and loyalty programs
  • Support and participate in shrink reduction goals and programs
  • Promote safety awareness and maintain a safe environment
  • Other duties as assigned

Requirements:



  • Able to work a flexible schedule, including nights and weekends
  • Team player, working effectively with peers and supervisors
  • Able to respond appropriately to changes in direction or unexpected situations
  • Knowledge of company standard software, systems, and procedures
  • Knowledge of merchandise flow in stores
  • Proven problem-solving skills
  • Able to effectively coach, delegate, and follow-up on multiple people/tasks
  • Able to act quickly under challenging circumstances
  • Capable of multi-tasking
  • Superior communication and organizational skills with attention to detail
  • 1 year retail experience, 6 months leadership experience

Benefits:



  • Associate discount
  • EAP
  • Smoking cessation
  • Bereavement
  • 401(k) Associate contributions
  • Child care & cell phone discounts
  • Pet & legal insurance
  • Credit union
  • Referral bonuses

Those who meet service or hours requirements are also eligible for:



  • 401(k) match
  • Medical/dental/vision
  • HSA
  • Health care FSA
  • Life insurance
  • Short/long term disability
  • Paid parental leave
  • Paid holidays/vacation/sick
  • Auto/home insurance discounts
  • Scholarship program
  • Adoption assistance

Some benefits may change from time to time. Contact your TJX representative for more information.


This position has a starting pay range of $ to $ per hour.
Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.


At Sierra, we're all about embracing the unknown and supporting each other on the journey. Every day is a chance to reinvent what's possible within our stores. We're not afraid to scale mountains to Discover Different. That kind of fearless attitude extends throughout the entire TJX family, which includes TJ Maxx, Marshalls, HomeGoods, and Homesense.


We're committed to creating an inclusive environment where everyone can thrive. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

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