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Campus Workplace Operations Director
2 months ago
Snapchat is a technology company that believes the camera presents the greatest opportunity to improve the way people live and communicate. We contribute to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together.
Job SummaryWe are seeking a skilled Campus Workplace Operations Lead to join our Workplace Experience team at Snapchat. As a key member of our team, you will play a crucial role in the operations of our offices at our Headquarters in Santa Monica and surrounding LA sites.
Key Responsibilities- Be an Ambassador of the Overall Workplace Experience: Ensure Snapchat's values and inclusive culture are translated into a welcoming and engaging workplace for all employees.
- Develop Tactical Plans and Programs: Support the development of short and long-term plans and programs for the innovation of workplace amenities and services.
- Partner with Workplace Operations Peers: Collaborate with peers to seamlessly deliver new office spaces, post-occupancy modifications, and move management.
- Support Operations: Support all operations, including onsite events, food service, repair and maintenance, warehouse management, mail operations, etc.
- Lead Implementation of Experience-Related Programs: Lead the implementation of experience-related programs, guidelines, best practices, and standards for employees and cross-functional service teams.
- Proactively Identify Business Needs: Proactively identify business needs, gain alignment on objectives, scope, timing, and resources.
- Build Relationships with Key Business Leaders: Build relationships with key business leaders and stakeholders, soliciting feedback to continuously improve the employee experience.
- Coordinate with Internal Teams: Coordinate with internal Workplace Experience teams to deliver continuous, consistent communications to our offices and site leaders.
- Develop Scalable Campus Operations Programs: Develop scalable campus operations programs around parking and transportation management, communications, and warehouse management.
- Work with Various Teams: Work with various teams to develop creative solutions and programs to address ever-changing business, employee, and customer needs.
- Establish and Maintain Open Relationships: Establish and maintain open, collaborative relationships with cross-functional team members, landlord or building management, vendors, contractors, and consultants.
- Manage Vendor Performance: Manage vendor performance, ensuring services are delivered in accordance with contracts and budgets and to agreed standards.
- Manage Outsourced Facility Vendor Partners: Manage outsourced facility vendor partners to ensure workplace services and programs are consistently delivered at a high standard.
- Conduct Regular Site Condition Inspections: Conduct regular, formal site condition inspections and work closely with responsible parties to ensure any deficiencies identified are resolved.
- Ensure Ongoing Workplace Compliance: Partner with internal and external teams to ensure ongoing workplace compliance.
- Oversee Complex Projects: Oversee complex projects that drive improvements to the employee's workplace experience.
- Assist with Financial Management: Assist with the management and development of annual operating and capital budgets, financial variance tracking, and operations expenses.
- Support Ongoing Financial Management Responsibilities: Support ongoing financial management responsibilities, including invoice review and approval, partnering with procurement and other internal teams to meet requirements for purchasing and projects.
- Bachelor's Degree or Equivalent Years of Experience
- 4+ Years of Facilities Management Experience
- Emphasis on Facilities, Office Management, Workplace Services, Customer Service, and Event Management
- Regular Onsite Work at a Snapchat Office Location
