Customer Service Representative
1 week ago
The UPS Store Center 63 Shopping Center is seeking a highly skilled Part-Time Customer Service Associate to join our team. This role offers an exciting opportunity for individuals who enjoy delivering exceptional customer service and are eager to learn about various products and services.
Job Summary:
- Deliver outstanding customer service to walk-in customers and telephone inquiries
- Practice good listening skills with customers, store team members, and leadership
- Take ownership of the customer's shipping needs and offer viable solutions
- Actionably learn all product and service offerings, alternative solutions, and industry trends
- Operate all equipment, software, and devices in an expert fashion and be willing to teach others
- Maintain a clean, organized, and safe working environment
- Perform other duties as assigned
Responsibilities:
- Provide exceptional customer service to internal and external customers
- Serve as a liaison between customers and store staff to ensure seamless transactions
- Develop and maintain knowledge of products and services offered by The UPS Store
- Upsell and promote additional services to increase revenue
- Maintain accurate records of customer interactions and sales
- Ensure a positive shopping experience for customers
Requirements:
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Prompt and reliable with excellent time management skills
- Able to lift 40+ pounds
- Familiarity with Microsoft Office and Adobe Suites preferred
- Must be available to work 25-30 hours per week over 6 days
Estimated Salary: $12-$15 per hour, depending on experience and location.
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