Room Service Specialist

2 weeks ago


Galesburg, Illinois, United States Holiday Inn Express & Suites Galesburg Full time
POSITION SUMMARY

The Guestroom Maintenance Associate is tasked with ensuring the cleanliness and upkeep of guest accommodations while delivering attentive and courteous service to visitors. This role also involves maintaining cleanliness in public areas.

KEY RESPONSIBILITIES
  • Work autonomously while adhering to task priorities as instructed.
  • Ensure key security by following established key checkout protocols.
  • Change bed linens and prepare beds according to established standards.
  • Sanitize and clean bathrooms, dust all surfaces, and clean mirrors, fixtures, and floors.
  • Vacuum carpets, upholstered furniture, and draperies.
  • Empty wastebaskets, clean ashtrays, and dispose of trash appropriately.
  • Sweep, scrub, and mop all areas; dust and polish furniture and equipment.
  • Restock supplies such as glasses, linens, stationery, and bathroom amenities.
  • Maintain linen closets in an organized and stocked manner.
  • Complete daily housekeeping reports as required by supervisory staff to ensure exceptional service.
  • Adhere to all safety and security protocols; must be capable of handling cleaning chemicals.
  • Perform additional duties as assigned by management to enhance guest satisfaction.
CUSTOMER SERVICE AND GUEST SATISFACTION
  • Uphold a high standard of personal appearance and uniform compliance at all times.
  • Greet and acknowledge guests in rooms and during interactions.
  • Assist guests and team members in a friendly manner with any requests.
  • Execute other tasks as assigned or deemed necessary by management.
SAFETY AND SECURITY
  • Report any suspicious behavior from guests, visitors, or staff.
  • Maintain security for guests and property by ensuring room doors are locked.
  • Perform duties in accordance with safety and security policies.
  • Comply with OSHA and Blood Borne Pathogens regulations.
PHYSICAL, MENTAL, AND ENVIRONMENTAL REQUIREMENTS
  • Regularly engage in firm and simple grasping for all work tasks.
  • Occasionally lift supplies, typically not exceeding 30 lbs., but may reach up to 40 lbs.
  • Be able to stand and walk throughout the workday; limited sitting is required.
  • Reaching, pushing, pulling, and bending are necessary for all work phases.
  • Twisting at the waist is required.
  • Bending and stooping are essential.
  • Crouching and kneeling are part of the job requirements.
  • Good vision is necessary for effective performance.
QUALIFICATIONS AND EXPERIENCE
  • High School Diploma, GED, or equivalent relevant work experience is required.
  • Prior experience in customer service or hospitality is essential; experience with Hilton is advantageous.
  • Possess a friendly demeanor along with excellent communication and customer service skills.
  • Demonstrate good organizational and prioritization abilities.
  • Prior experience with Windows-based software is preferred.


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