Customer Service Representative
5 days ago
Rite-Hite is seeking a skilled Customer Service Representative to serve as the key liaison between our customers and sales department. This role is responsible for coordinating order fulfillment in an assigned area, ensuring seamless communication and efficient processing of customer requests.
Key Responsibilities:- Collaborate with the Sales department, customers, and vendors to submit orders for equipment and parts
- Coordinate schedules and dispatch installers to ensure timely completion of customer requests
- Provide exceptional customer service and support to customers and sales personnel via phone and email
- Ensure accurate invoicing and review completed jobs to analyze profitability
- One year of related experience minimum, with prior experience in a field service operation preferred
- A commitment to quality and attention to detail
- Ability to juggle multiple projects simultaneously and prioritize tasks effectively
- Excellent communication and customer service skills
Rite-Hite is a global leader in the manufacture and distribution of industrial loading dock and door equipment. Our innovative products and world-class sales organization drive solid, consistent growth for our company and staff. We are committed to developing innovative new products and services to enhance customer safety, security, and productivity.
Benefits:- Competitive compensation and comprehensive benefits package, including medical, dental, and vision coverage
- 401(K) retirement savings plan with company match and profit sharing
- Paid holidays, vacation, and up to five paid personal/sick days per year
Rite-Hite is an Equal Opportunity/Affirmative Action employer, committed to creating a diverse and inclusive work environment for our customers and employees.
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