Patient Care Support Specialist

2 weeks ago

Gilbert, Arizona, United States UnitedHealth Group Full time
$2,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS

UnitedHealth Group is a worldwide leader in healthcare, utilizing advanced technology to assist millions in achieving better health outcomes. By joining our team, you will play a crucial role in enhancing health results by linking individuals with essential care, pharmacy benefits, data, and resources. Our culture is rooted in diversity and inclusion, with talented colleagues, comprehensive benefits, and opportunities for career advancement. Become a part of our mission to Caring. Connecting. Growing together.

As a Patient Care Support Specialist, you will be responsible for delivering patient-centered services in a clinical or administrative environment. Your duties will encompass a variety of clerical and administrative tasks related to patient care delivery, including welcoming and checking in patients, managing phone communications, collecting co-pays and insurance payments, processing documentation, and executing other front office responsibilities in a dynamic, customer-focused clinical setting.

Key Responsibilities:
  • Engage directly with patients and their families, either in person or via phone, to facilitate the registration process by gathering demographic information, health details, and confirming insurance eligibility and benefits.
  • Employ computer systems to input, access, or verify patient data in real-time, ensuring the accuracy and completeness of all information.
  • Collect necessary clinical information and manage referrals, pre-certifications, pre-determinations, and authorizations in accordance with insurance plan protocols.
  • Confirm insurance coverage and benefits, generating cost estimates and conducting reverifications as necessary.
  • Collect patient co-pays as required and engage in discussions regarding patients' financial responsibilities.
  • Identify outstanding balances from previous visits and make efforts to collect any due amounts.
  • Gather data from patients and referring providers to confirm and schedule appointments for services prior to hospital discharge.
  • Address inquiries from patients and caregivers regarding routine and sensitive matters with compassion and respect.
  • Generate, review, and analyze patient data reports, following up on any issues or discrepancies as needed.
  • Maintain current knowledge of specific registration requirements across various departments, including Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units.
What makes UnitedHealth Group an attractive workplace? We offer a combination of competitive base pay, a comprehensive benefits package, performance incentives, and a management team dedicated to your success. Some of our offerings include:
  • Paid Time Off that begins accruing with your first pay period, plus 8 Paid Holidays.
  • Medical Plan options along with participation in a Health Spending Account or a Health Savings Account.
  • Dental, Vision, Life & AD&D Insurance, along with Short-term and Long-term Disability coverage.
  • 401(k) Savings Plan and Employee Stock Purchase Plan.
  • Education Reimbursement.
  • Employee Discounts.
  • Employee Assistance Program.
  • Employee Referral Bonus Program.
  • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.).
At UnitedHealth Group, you will be recognized and rewarded for your contributions in an environment that will challenge you and provide clear guidance on achieving success in your role, as well as opportunities for development in other areas of interest.

Required Qualifications:
  • High School Diploma / GED (or higher).
  • 1+ years of experience in a hospital, office, customer service, or phone support role.
  • Ability to work full-time, including flexibility for occasional overtime based on business needs.
Preferred Qualifications:
  • Experience with Microsoft Office products.
  • Experience in a Hospital Patient Registration Department, Physician office, or any medical setting.
  • Familiarity with medical terminology.
  • Understanding of insurance policies and procedures.
  • Experience in insurance reimbursement and financial verification.
  • Ability to perform basic mathematics for financial transactions.
  • Experience in requesting and processing financial payments.
Soft Skills:
  • Strong interpersonal, communication, and customer service skills.
**PLEASE NOTE** The sign-on bonus is only available to external candidates. Candidates currently employed by UnitedHealth Group, UnitedHealthcare, or a related entity in any capacity are not eligible for the sign-on bonus.

At UnitedHealth Group, our mission is to support individuals in living healthier lives and improving the healthcare system for everyone. We believe that everyone, regardless of race, gender, sexuality, age, location, or income, deserves the opportunity to achieve their healthiest life. However, many barriers to good health persist, disproportionately affecting people of color, historically marginalized groups, and those with lower incomes. We are committed to reducing our environmental impact and delivering equitable care that addresses health disparities and enhances health outcomes—an enterprise priority reflected in our mission.

Diversity fosters a healthier environment: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group maintains a drug-free workplace. Candidates must pass a drug test prior to employment.

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