Technical Support Specialist
6 days ago
We are seeking a highly skilled and motivated Technical Support Specialist to join our team at eTeam Inc. as a Field Technical Support Representative-2. This role will be responsible for providing technical support and assistance to our customers and internal stakeholders.
Key Responsibilities- Technical Support: Provide technical support and assistance to customers and internal stakeholders via phone, email, and in-person visits.
- Problem Resolution: Troubleshoot and resolve technical issues related to hardware, software, and network infrastructure.
- Documentation: Maintain accurate and detailed records of technical issues, resolutions, and customer interactions.
- Communication: Communicate technical information to customers and internal stakeholders in a clear and concise manner.
- Collaboration: Collaborate with internal teams, including IT, Sales, and Marketing, to ensure seamless delivery of technical support services.
- Education: Bachelor's degree in Computer Science, Information Technology, or related field.
- Experience: Minimum 3 years of experience in technical support, IT, or related field.
- Skills: Strong technical skills, excellent communication and problem-solving skills, and ability to work in a fast-paced environment.
- Office Environment: Work in a dynamic and fast-paced office environment.
- Travel: May require occasional travel to customer sites or other locations.
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Technical Support Specialist
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Technical Support Specialist II
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Napoleon, Ohio, United States eTeam Inc Full timePay Rate: $25 - $29/Hour. Position Overview: This role involves researching, designing, developing, operating, and maintaining support services for both existing and new business applications and information systems solutions. The focus is on integrating technical and business requirements in accordance with standard IT process methodologies such as ITIL and...
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Technical Support Specialist II
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Napoleon, Ohio, United States eTeam Inc Full timePay Rate: $25 - $29/Hour. Position Overview: This role involves researching, designing, developing, operating, and maintaining support services for both existing and new business applications and information systems solutions. The focus is on integrating technical and business requirements in accordance with standard IT process methodologies such as ITIL and...
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