Technical Support Specialist

6 days ago


Napoleon, Ohio, United States eTeam Inc Full time
About the Role

We are seeking a highly skilled and motivated Technical Support Specialist to join our team at eTeam Inc. as a Field Technical Support Representative-2. This role will be responsible for providing technical support and assistance to our customers and internal stakeholders.

Key Responsibilities
  • Technical Support: Provide technical support and assistance to customers and internal stakeholders via phone, email, and in-person visits.
  • Problem Resolution: Troubleshoot and resolve technical issues related to hardware, software, and network infrastructure.
  • Documentation: Maintain accurate and detailed records of technical issues, resolutions, and customer interactions.
  • Communication: Communicate technical information to customers and internal stakeholders in a clear and concise manner.
  • Collaboration: Collaborate with internal teams, including IT, Sales, and Marketing, to ensure seamless delivery of technical support services.
Requirements
  • Education: Bachelor's degree in Computer Science, Information Technology, or related field.
  • Experience: Minimum 3 years of experience in technical support, IT, or related field.
  • Skills: Strong technical skills, excellent communication and problem-solving skills, and ability to work in a fast-paced environment.
Work Environment
  • Office Environment: Work in a dynamic and fast-paced office environment.
  • Travel: May require occasional travel to customer sites or other locations.


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