Medical Customer Service Representative

3 weeks ago


Los Angeles, California, United States Marquee Staffing - Healthcare Full time

We are seeking a Medical Customer Service Representative to join our team at Marquee Staffing - Healthcare. This is a remote position that requires bilingual fluency in Spanish or Cantonese/Mandarin.

Job Summary

The ideal candidate will have 1 year of experience in a service/support call center environment and be proficient in customer service in a healthcare setting.

  • Bilingual fluency in Spanish or Cantonese/Mandarin required
  • 1 year experience in a service/support call center environment
  • Customer service in a healthcare setting preferred
Responsibilities
  • Answer incoming phone calls, emails, and contacts in a fast-paced call center environment (75+ calls per day)
  • Screen, transfer, resolve, and dispose of calls efficiently
  • Schedule appointments for participants, including troubleshooting conflicts and communicating with staff/providers
  • Review, process, schedule, and authorize orders
  • Document all updates and communication within internal systems
  • Provide eligibility status and benefit information for participants
  • Address participant and provider inquiries
  • Escala concerns as needed
Requirements
  • High School Diploma or GED required
  • Computer-savvy, with ability to learn CRM systems
  • Reliable high-speed internet connection at home
Estimated Salary: $45,000 - $60,000 per year

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