Alterations Operations Manager
4 weeks ago
About Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world.
Job OverviewBloomingdale's is seeking an experienced alterations expert with the ability to supervise a store alterations operation. As a Bloomingdale's Hourly Alterations Manager (HMA), you will help the customer look great and feel wonderful about his or her new purchase while leading a team of professional alterations experts.
Key Responsibilities- Manage Workroom Profit & Loss: Effectively manage workroom Profit & Loss, including revenue, payroll, and non-payroll expense.
- Develop Collaborative Relationships: Develop collaborative relationships with the store leadership team; understand all store goals and plans, informing Alterations team of store initiatives to drive sales and serve customers.
- Lead by Example: Lead by example, providing regular feedback to alterations colleagues; coaching behaviors and using performance management tools to drive results.
- Lead Store Alterations Team: Lead store alterations team, leveraging individual expertise to ensure quality and timeliness of work.
- Train Team: Train team as needed on all policies, procedures, equipment usage, and safety criteria.
- Present a Pleasant Attitude: Present a pleasant, knowledgeable, and positive attitude to the customers and be able to explain alterations services and value.
- Deliver Quality Experience: Deliver a quality experience and product to drive return business.
- Deliver Quality Work: Deliver quality work on time, meeting customer specifications to reduce waste and achieve profitability.
- Use Product Knowledge: Use product knowledge and fitting expertise to aid selling colleague in building the sale.
- Adhere to Best Practices: Adhere to best practices for deployment of staffing and material resources.
- Manage Supplies Inventory: Manage supplies inventory/budget and deliver profit plan.
- Track and Process Paperwork: Track and process corresponding paperwork for all alterations services.
- Mark Garments Correctly: Mark garments correctly; able to follow makings done by others.
- Use Alterations Equipment: Use all alterations equipment (pressers, sewing machines, etc.) appropriately and safely; ensuring timely maintenance and repair.
- Follow Department Safety Rules: Follow department safety rules.
- Know Garments and Fabrics: Know which garments can/cannot be altered and understand different fabrics/styling.
- Experienced in High-End Apparel: Experienced in high-end men's/women's apparel; ability to work with leather, beading or other special fabrics.
- Full Knowledge of Alterations Process: Full knowledge of the complete alterations process is required by hand and by machine.
- Educate Selling Colleagues: Educate selling colleagues on key aspects of alterations.
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