Casino Safety and Security Specialist
4 days ago
About Prairie Flower Casino
Prairie Flower Casino is a leading gaming and entertainment destination in the region. We offer a wide range of games, dining options, and entertainment venues, as well as a commitment to providing exceptional customer service. Our team is passionate about delivering an unforgettable experience for our guests, and we are seeking like-minded individuals to join us in achieving this goal.
Job Responsibilities
The Casino Safety and Security Specialist will be responsible for executing security duties on their assigned shift to ensure a safe and friendly environment for our guests. This will include:
- Implementing and enforcing all company policies and procedures to maintain the security of our guests, employees, vendors, company funds, and physical property.
- Preparing and submitting accurate and thorough written reports regarding security-related incidents involving customers, employees, and/or the facility.
- Providing escort services and observing customers and employees to ensure their safety and protection; identifying potential safety hazards and reporting to the appropriate individual for proper resolution.
- Maintaining a working knowledge of our facilities, as well as special events on property.
- Fostering positive relationships with customers and employees through effective communication and interpersonal skills.
- Maintaining a high level of customer satisfaction throughout the property by ensuring a safe and secure environment.
- Verifying identification as necessary to ensure compliance with state and federal gaming regulations.
- Maintaining a consistent attendance record and adhering to company policies and procedures.
- Maintaining confidentiality and professionalism in all interactions with guests and employees.
- Responding to common inquiries or concerns from guests and ensuring the appropriate leadership team member or resource is utilized to help with timely and positive resolution.
- Working flexible hours, including nights, weekends, and holidays, to manage business and interact personally with Team Members, vendors, and guests.
- Ensuring all safety standards are met and possible safety hazards are quickly resolved.
Key Requirements
The ideal candidate will possess the following qualifications:
- At least 1 year of casino industry experience preferred, with excellent Guest Service and interpersonal skills.
- Must be able to read, write, speak, and understand English. Bilingual skills a plus.
- Excellent written and oral communication skills required.
- Strong organizational and analytical skills required.
- Ability to read, analyze, and act upon documents and reports necessary.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Must be able to effectively use a computer as well as various software including Microsoft Office Suite.
- Must be able to maintain appropriate Gaming License.
- Must maintain a valid driver's license with a safe driving record.
Salary: $55,000 per year
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