Casino Safety and Security Specialist

4 days ago


Carter Lake, Iowa, United States Prairie Flower Casino Full time
We are seeking a highly motivated and detail-oriented Casino Safety and Security Specialist to join our team at Prairie Flower Casino. As a key member of our security department, you will be responsible for ensuring the safety and security of our guests, employees, and property. The successful candidate will have excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. They will also possess strong organizational and analytical skills, with the ability to think critically and make sound judgments.

About Prairie Flower Casino

Prairie Flower Casino is a leading gaming and entertainment destination in the region. We offer a wide range of games, dining options, and entertainment venues, as well as a commitment to providing exceptional customer service. Our team is passionate about delivering an unforgettable experience for our guests, and we are seeking like-minded individuals to join us in achieving this goal.

Job Responsibilities

The Casino Safety and Security Specialist will be responsible for executing security duties on their assigned shift to ensure a safe and friendly environment for our guests. This will include:
  • Implementing and enforcing all company policies and procedures to maintain the security of our guests, employees, vendors, company funds, and physical property.
  • Preparing and submitting accurate and thorough written reports regarding security-related incidents involving customers, employees, and/or the facility.
  • Providing escort services and observing customers and employees to ensure their safety and protection; identifying potential safety hazards and reporting to the appropriate individual for proper resolution.
  • Maintaining a working knowledge of our facilities, as well as special events on property.
  • Fostering positive relationships with customers and employees through effective communication and interpersonal skills.
  • Maintaining a high level of customer satisfaction throughout the property by ensuring a safe and secure environment.
  • Verifying identification as necessary to ensure compliance with state and federal gaming regulations.
  • Maintaining a consistent attendance record and adhering to company policies and procedures.
  • Maintaining confidentiality and professionalism in all interactions with guests and employees.
  • Responding to common inquiries or concerns from guests and ensuring the appropriate leadership team member or resource is utilized to help with timely and positive resolution.
  • Working flexible hours, including nights, weekends, and holidays, to manage business and interact personally with Team Members, vendors, and guests.
  • Ensuring all safety standards are met and possible safety hazards are quickly resolved.

Key Requirements

The ideal candidate will possess the following qualifications:

  • At least 1 year of casino industry experience preferred, with excellent Guest Service and interpersonal skills.
  • Must be able to read, write, speak, and understand English. Bilingual skills a plus.
  • Excellent written and oral communication skills required.
  • Strong organizational and analytical skills required.
  • Ability to read, analyze, and act upon documents and reports necessary.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Must be able to effectively use a computer as well as various software including Microsoft Office Suite.
  • Must be able to maintain appropriate Gaming License.
  • Must maintain a valid driver's license with a safe driving record.

Salary: $55,000 per year

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