Health Access Coordinator

4 weeks ago


Los Angeles, California, United States Heluna Health Full time
Job Summary

We are seeking a Community Health Worker to join our team as a Health Tech Navigator in the Office of Patient Access.

This position plays a critical role in enrolling patients in the LA Health Patient Portal and providing technical assistance to those experiencing issues.

The ideal candidate will possess excellent communication skills, be comfortable using technology, and have a high level of energy and enthusiasm for patient engagement.

Key Responsibilities:

  • Interact with patients in person at clinics and hospitals, demonstrating a high level of customer service and cultural competency.
  • Determine when language interpretation is needed and utilize interpreter services to ensure language access standards are met.
  • Approach patients in waiting areas or as directed by DHS staff about the benefits of the LA Health Patient Portal.
  • Assist patients and families to enroll in the Patient Portal via email invitation or self-enrollment.
  • Provide personalized tutorials showing new users how to navigate the Patient Portal.
  • Record and report logs of all patient interactions.
  • Meet team enrollment goals.
  • Update personal Outlook calendar with daily activities and assignments.

Requirements:

  • Patient/Community Facing experience desirable.
  • Customer service experience preferred but not required.
  • Bilingual in English and Spanish preferred but not required.
  • Excellent communication skills.
  • Able to work independently and as part of a fast-moving team.
  • Strong social skills dealing with a diverse mixture of personalities.
  • High degree of comfort using technology – tablets, smartphones, apps.

Salary: $60,000 - $70,000 per year.



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