Patient Access Coordinator

7 days ago


Los Angeles, California, United States Mens Health Foundation Full time
Overview

Mens Health Foundation is a dynamic organization that promotes growth and development in the healthcare setting. We envision a world where inequity and stigma do not separate people from healthcare.

We are seeking compassionate, mission-driven individuals who share our commitment to creating greater health equity for those most at risk, breaking down barriers to care.

About the Role

The Patient Access Specialist will play a crucial role in ensuring a seamless patient experience, staffing the front desk, checkout, and call center. This versatile position involves handling essential tasks like patient registration, scheduling, managing calls, and other customer service-related responsibilities.

You will be responsible for verifying insurance, addressing customer concerns, and resolving minor complaints to ensure our patients consistently receive the highest quality service.

This role offers a dynamic opportunity to contribute to an exceptional patient experience.

Responsibilities
  • Maintain strict patient confidentiality in line with HIPAA regulations.
  • Deliver outstanding customer service in alignment with our Customer Service Performance Standards.
  • Handle patient interactions—both calls and visits—professionally and courteously.
  • Address challenging situations, answer questions, and resolve minor complaints with empathy and efficiency.
  • Keep open lines of communication with providers, medical assistants, and staff, working as a team to support patient care.
  • Maintain up-to-date knowledge of our organization's services and upcoming events relevant to patient needs.
Scheduling Duties
  • Answer a high volume of patient calls courteously, managing tasks within your scope and routing others as needed.
  • Accurately enter new patient information in the EMR and update records for existing patients.
  • Obtain and verify demographics and insurance information.
  • Verify insurance eligibility and demonstrate understanding of contracted payors.
  • Identify patient needs, resolve inquiries, and schedule or modify appointments accurately and efficiently.
Additional Responsibilities
  • Provide support at other sites as needed.
  • Perform additional duties as assigned.
Qualifications
  • High School diploma or equivalent.
  • Ability to stay calm and professional in a fast-paced, dynamic environment.
  • Positive attitude and professional appearance.
  • Strong attention to detail, timeliness, and a commitment to continuous improvement.
  • Excellent communication and customer service skills.
  • Familiarity with EMR applications is a plus.
Compensation

$25-$26 per hour.



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