Healthcare Access Coordinator
3 weeks ago
Job Overview:
The JWCH Institute is committed to delivering exceptional healthcare services to our community. As a Customer Experience Specialist, you will play a critical role in ensuring that our patients receive the highest level of care and support. This role requires excellent communication skills, empathy, and a commitment to delivering high-quality care.
Responsibilities:
- Handle incoming calls from patients and clients seeking information, appointments, or assistance with healthcare services in a efficient and professional manner.
- Collaborate with clinic staff, including providers, nurses, and administrative personnel, to coordinate patient care and ensure seamless communication.
- Maintain accurate and up-to-date patient records and documentation in the clinic's electronic health record (EHR) system.
Requirements:
- High school diploma or equivalent (GED)
- Previous experience in a call center or customer service role, preferably in a healthcare setting.
- Excellent communication skills, both verbal and written, with the ability to convey complex information clearly and effectively.
- Strong interpersonal skills and the ability to interact professionally and compassionately with patients from diverse backgrounds.
Estimated Salary Range:$50,000 - $65,000 per year, depending on experience.
Benefits:JWCH Institute offers competitive salaries, a monthly allowance for medical, dental, and vision premiums, sick leave, vacation time, 13 paid holidays, 401(k) Safe Harbor Profit Sharing plan, mileage reimbursement, short term and long term disability plans, life insurance policies, employee parking, and more.
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