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Financial Institution Support Specialist

2 months ago

Fort Worth, Texas, United States CornerStone Staffing Full time

Are you a customer service professional with a passion for the financial industry? Do you have experience in mortgage servicing and a desire to provide top-notch support to clients? CornerStone Staffing is seeking a highly skilled and motivated individual to join our team as a Mortgage Customer Service Representative.

Job Summary:

The Mortgage Customer Service Representative will be responsible for providing exceptional customer service to clients through written correspondence and phone calls. This role requires strong communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Customer Service: Respond to customer inquiries and concerns in a timely and professional manner, providing solutions and resolving issues to their satisfaction.
  • Communication: Develop and maintain strong relationships with clients through effective written and verbal communication.
  • Problem-Solving: Analyze and resolve complex customer issues, often requiring creative and outside-the-box thinking.
  • Collaboration: Work closely with internal teams, including Escalation Specialists and Customer Service Representatives, to ensure seamless communication and issue resolution.
  • Professional Development: Participate in ongoing training and development opportunities to enhance skills and knowledge in mortgage servicing and customer service.

Requirements:

  • Experience: 1+ years of customer service experience, with a focus on mortgage servicing.
  • Skills: Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
  • Education: High school diploma or equivalent required.

What We Offer:

  • Competitive Pay: $18-$21/hour, depending on experience.
  • Remote Work Option: Work from the comfort of your own home, with the flexibility to manage your schedule.
  • Opportunities for Growth: Develop your skills and knowledge in mortgage servicing and customer service, with opportunities for advancement within the company.