Telehealth Case Manager
3 days ago
We are seeking a highly skilled Telehealth Case Manager to join our team at CorVel Healthcare Corporation. As a Telehealth Case Manager, you will play a critical role in addressing client, patient, and provider inquiries via email, fax, telephonic, or written correspondence, ensuring adherence to contractual and state guidelines as well as client instructions.
Key Responsibilities- Attend designated meetings to build rapport with internal and external customers.
- Ongoing reviews to include medical notes, treatment referrals, work status notes, etc., to verify all necessary referral orders and treatment rendered in a timely manner.
- Data entry of details in our system for internal and external teams to understand updates or the status of orders and requests.
- Provide quality telephonic and email communication that includes daily inbound and outbound messages.
- Research of all daily escalated call concerns received from providers related to delays in treatment.
- Monitor status of specialist referrals and/or extended treatment cases; make recommendations for action plans to improve management as needed.
- Provide immediate feedback to providers on specialist treatment status and extended treatment cases upon request.
- Coordinate with inter-disciplinary teams to assist with coordination, scheduling, management of specialist referrals and/or extended treatment cases.
- Attend ongoing internal training and learning to ensure updated knowledge of industry and product changes.
- Requires regular and consistent attendance.
- Special reporting on a monthly basis and as needed.
- Assist manager with additional duties as assigned.
- Effective multi-tasking skills in a high-volume, fast-paced, team-oriented environment.
- Excellent written and verbal communication skills.
- Computer proficiency and technical aptitude with the ability to utilize MS Office including Outlook and Excel.
- Strong attention to detail with a high commitment to accuracy.
- Registered Nurse for minimum of 3 years.
- Case Management experience.
- Experience in medical data processing and entry, preferred.
- Spanish, bilingual preferred.
CorVel offers a comprehensive benefits package, including medical, dental, vision, long-term disability, health savings account, flexible spending account options, life insurance, accident insurance, critical illness insurance, pre-paid legal insurance, parking and transit FSA accounts, 401(k), ROTH 401(k), and paid time off.
We are an equal opportunity employer and comply with ADA regulations as applicable.
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Telehealth Case Manager
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