Customer Support Associate

7 days ago


Mountlake Terrace, Washington, United States Josh Culotti - State Farm Agent Full time

Description of the Position: In this role, you will serve as the primary point of contact for clients, providing expert guidance on insurance-related matters and resolving issues with professionalism and empathy.

Key Responsibilities:

  • Engage with customers through various channels, including phone, email, and live chat.
  • Offer detailed information on insurance policies, coverage options, and claims procedures.
  • Support clients in modifying, updating, or renewing their policies.
  • Analyze and resolve customer complaints efficiently.
  • Collaborate with internal teams to ensure seamless customer support.
  • Main customer records accurately and keep them updated.

Requirements: To succeed in this position, you should possess strong communication skills, prior experience in customer-facing roles, particularly in the insurance sector. A secondary education is mandatory; further education is advantageous.

Compensation Package: This full-time opportunity comes with a remuneration package that includes a base salary ranging from $45,000 to $65,000 annually, along with benefits like medical insurance, retirement planning, and possibilities for career growth within our organization.


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