Pharmacy Support Specialist

4 days ago


Mountlake Terrace, Washington, United States Mercury Pharmacy Services Full time

We are seeking a compassionate and detail-oriented Customer Service Representative to join our team. This role involves primarily handling incoming customer service calls, ensuring the highest level of care and efficiency for our patients and healthcare providers.

Key Responsibilities
  • Efficiently handle incoming calls from patients and healthcare providers
  • Process faxed and verbal refill requests with accuracy and empathy
  • Assist elderly patients and their caregivers with pharmacy-related inquiries
  • Collaborate with healthcare providers for prescription authorizations and patient care coordination
  • Work closely with internal teams to ensure patient support


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