Quality Assurance Specialist
15 hours ago
We are seeking a highly detail-oriented Quality Assurance Specialist to join our team at Hornet Staffing, Inc. The ideal candidate will have excellent analytical and customer service skills, with the ability to document problems and assist in their resolution.
Key Responsibilities- Perform routine quality audits, reviews, or monitoring across various operations functions to ensure quality standards, procedures, and methodologies are being followed.
- Identify problems, analyze cause and effect, and make recommendations for improvements.
- Recognize and document any potential fraud and abuse situations.
- Provide necessary feedback or coaching to operations and training areas on errors assessed.
- Compile data and generate reports for operations areas on quality performance.
- Good analytical, customer service, and organization skills.
- Basic business math proficiency.
- Effective written and verbal communication skills.
- Ability to document processes and identify areas for improvement.
Typical office environment.
Required Software and ToolsMicrosoft Office.
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