Quality Assurance Specialist

5 hours ago


Columbia, South Carolina, United States Hornet Staffing, Inc. Full time
Job Summary

We are seeking a highly detail-oriented Quality Assurance Specialist to join our team at Hornet Staffing, Inc. The successful candidate will be responsible for performing quality control audits, reviews, and monitoring of departmental operations functions.

Key Responsibilities
  • Perform routine quality audits, reviews, or monitoring across various operations functions to ensure quality standards, procedures, and methodologies are being followed.
  • Identify problems, analyze cause and effect, and make recommendations for improvements.
  • Recognize and document any potential fraud and abuse situations.
  • Provide necessary feedback or coaching to operations and training areas on errors assessed.
  • Compile data and generate reports for operations areas on quality performance.
  • Assist with training documentation and development of new processes and procedures.
Requirements
  • Good analytical, customer service, and organization skills.
  • Basic business math proficiency.
  • Able to document problems and assist in their resolution.
  • Able to document processes and identify areas for improvement.
  • Effective written and verbal communication skills.
Preferred Qualifications
  • Microsoft Office proficiency.
Work Environment

Typical office environment.



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