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Member Services Representative

2 months ago

Ogden, Utah, United States Planet Fitness Full time
Job Title: Member Services Representative

We are seeking a highly motivated and customer-focused Member Services Representative to join our team at Planet Fitness. As a key member of our staff, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring an outstanding "Judgement Free" experience.

Responsibilities:
  • Customer Service: Greet members and guests, answer phones, and assist callers with various questions, ensuring a positive and welcoming experience.
  • Front Desk Activities: Check members in, tour, and sign up new members, log amenities, and communicate updates and events to members and guests.
  • Club Cleanliness and Maintenance: Maintain a clean and orderly front desk area and lobby, perform regular facility cleaning and upkeep, and ensure the cleanliness of exercise equipment and tanning beds.
Qualifications and Requirements:
  • Customer Service Skills: Exceptional customer service skills, ability to interact positively and professionally with members and co-workers, exceeding member expectations.
  • Experience: Prior customer service experience preferred.
  • Education: High School diploma/GED equivalent required.
  • Physical Demands: Ability to walk, stand, and perform physical tasks, including lifting up to 50lbs, and maintaining physical ability to administer CPR in the event of a medical emergency.
Why Join Planet Fitness?
  • Contribute to Changing Lives: Help us create a healthier Planet by providing exceptional customer service and contributing to a positive member experience.
  • Work with a Dynamic Team: Join a talented and motivated team of professionals who share our passion for fitness and customer service.

We offer a range of benefits, including medical, dental, and vision insurance, PTO, free Black Card membership, 401(K) and Roth retirement savings plans, and more. We are an equal opportunity employer and welcome applications from qualified candidates.