Customer Service and Account Management Professional

3 weeks ago


Siler City, North Carolina, United States Carolina Advanced Digital Full time
Job Description
We are seeking a Customer Service and Account Management Professional to join our team in Siler City. This entry-level role provides a unique opportunity for individuals with a passion for technology and strong commitment to servicing customers.

About the Company
Carolina Advanced Digital, Inc. has been providing enterprise-class technology solutions to customers throughout the United States for over 35 years. We pride ourselves on our family-owned, service-disabled veteran-owned small business values and commitment to serving our customers.

Key Responsibilities:
  • Provide customer service and account support for government/federal customers
  • Responsible for inside sales functions, quotes, contract maintenance
  • Data entry and customer database maintenance
  • Ensure the CRM system is updated with accurate customer information and sales progress
  • Coordinate with distribution, customer, accounting, and other operation teams to expedite sales processes
  • Respond to customer inquiries about products, pricing, and delivery times
  • Prepare sales reports and identify potential areas for process improvement

Requirements:
  • A basic understanding of tech and IT concepts.
  • Strong customer service and communication skills.
  • Excellent organizational skills and the ability to prioritize tasks effectively.
  • Proficiency in MS Office (Excel, Word, PowerPoint) and Adobe.
  • A proactive approach to problem-solving and the ability to work under pressure.

Salary Range:$55,000-$65,000 per year, based on experience.

Benefits:
- Competitive pay and benefits package
- Opportunities for career advancement and professional growth
- Collaborative and dynamic work environment
- Ongoing training and professional development opportunities

How to Apply:
Please submit your application through our online portal only.

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