Technical Sales Support Specialist

3 weeks ago


Siler City, North Carolina, United States Carolina Advanced Digital Full time
About Us
Carolina Advanced Digital, Inc. is a leading provider of enterprise-class technology solutions to customers across the United States. With 35 years of experience, we have established ourselves as a trusted partner for IT infrastructure, network security, and access control solutions.

The Opportunity:
We are seeking an experienced Inside Sales Support Representative to join our team in Siler City. This role provides a unique opportunity for an individual with a passion for technology and a strong commitment to servicing customers. The successful candidate will be responsible for providing customer service, support, and account management for governmental/federal customers, as well as inside sales support to the Federal Sales Manager and other sales team members.

Job Responsibilities:
• Provide exceptional customer service and account support for government/federal customers
• Responsible for inside sales functions, quotes, contract maintenance
• Data entry and customer database maintenance
• Ensure accurate customer information and sales progress are updated in the CRM system
• Coordinate with distribution, customer, accounting, and operation teams to expedite sales processes
• Respond to customer inquiries about products, pricing, and delivery times
• Prepare sales reports and identify potential areas for process improvement

Desired Qualifications:
• Basic understanding of tech and IT concepts
• Strong customer service and communication skills
• Excellent organizational skills and ability to prioritize tasks effectively
• Proficiency in MS Office (Excel, Word, PowerPoint) and Adobe
• Proactive approach to problem-solving and ability to work under pressure

Estimated Salary: $50,000 - $65,000 per year based on location and experience.

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