Customer Service Liaison

6 days ago


Hagerstown, Maryland, United States Automated Health Systems Full time

Automated Health Systems (AHS) is seeking a skilled Customer Service Liaison to join our team. This role involves assisting individuals and families gain access to vital services through the Maryland Department of Human Services.

Job Summary

The ideal candidate will have strong communication skills, a customer-focused approach, and the ability to handle high call volumes in a fast-paced environment.

We offer a competitive salary of $35,000 - $45,000 per year, depending on experience.

Bilingual skills are strongly preferred, particularly in Spanish or Creole.

Key Responsibilities:
  • Provide exceptional customer service to clients and families.
  • Assist with enrollment and outreach efforts for state-administered healthcare programs.
  • Maintain confidentiality of personal health information.
  • Collaborate with colleagues to achieve team goals and objectives.
Requirements:
  • Minimum 2 years' experience in customer service and/or call center environment.
  • High School Diploma or equivalent required; Associate's degree in related field preferred.
  • Strong PC proficiency and willingness to learn.
  • Bilingual skills (Spanish or Creole) highly desirable.

AHS is an Equal Opportunity Employer and offers a comprehensive benefits package, including dental and vision insurance, paid time off, employee wellness program, and onsite fitness facility.



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