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Hospitality Specialist

2 months ago

Bend, Oregon, United States Deschutes Brewery Full time
Job Summary

We are seeking a highly skilled and enthusiastic Beertender/Tour Guide to join our team at Deschutes Brewery. As a key member of our Tasting Room team, you will be responsible for providing exceptional customer service, leading tours, and ensuring a seamless experience for our guests.

Key Responsibilities
  • Customer Service: Greet and engage with guests, respond to inquiries, and resolve any issues in a professional and courteous manner.
  • Tour Leadership: Lead groups of up to 20 people on tours of our facility, providing informative and entertaining presentations about our brewery and beer-making process.
  • Beer Service: Serve draft beer and sample trays to guests in the Tasting Room, ensuring a high level of quality and consistency.
  • Operations: Assist with opening and closing duties, including cleaning draft towers, setting up stools and tables, and restocking merchandise.
  • Teamwork: Collaborate with other team members to ensure a smooth and efficient service, supporting an inclusive and equitable workplace.
Requirements
  • Excellent Communication Skills: Ability to communicate effectively with diverse groups and individuals, both in person and in a group setting.
  • Customer Service Experience: Previous experience in the service industry or other customer-facing role, with a strong focus on providing exceptional customer service.
  • Beer Knowledge: Passion for craft beer and enthusiasm to learn more about our brewery and beer-making process.
  • Availability: Consistent weekend availability, with flexibility to work a variety of shifts, including evenings and weekends.
Perks
  • Free Beer: Enjoy free beer for those 21+, a great perk for beer enthusiasts
  • Employee Stock Ownership: Be a part owner of Deschutes Brewery, with opportunities for growth and development.
  • Discounts: Enjoy discounts with local companies, a great benefit for our team members.
  • 401k and Paid Time Off: Take advantage of our 401k plan with a 4% company match and paid time off, including holidays and sick leave.