Supply Chain Engagement Lead

6 days ago

Spring, Texas, United States HP Development Company, L.P. Full time
{"Job Title": "Customer Support Engagement Lead", "Job Summary": "We are seeking a highly skilled and experienced Customer Support Engagement Lead to join our team at HP Development Company, L.P. The ideal candidate will have a strong background in process management and customer support, with a proven track record of leading complex cross-functional processes or projects.

Key Responsibilities:

* Define and align the two organizations on clear roles and responsibilities (RACI) across operations and financials
* Define and implement the process of management that will govern the relationship between the two organizations
* Define content and calendar of executive management reviews and drive their implementation
* Run the PoM execution and ensure follow-up on open actions
* Lead and coordinate large, cross-functional virtual team to ensure on-time deliverables
* Define and Drive recurring process improvement
* Build effective stakeholder relationships and commitment to ensure shared vision and execution to goals

Key Deliverables:

* PoM definition and implementation
* PoM execution
* Executive reviews management

Working Relationships:

* Internal: CSSD Support category organization, CSSD Field and channel organization, CSSD Finance organization
* External: Services Supply Chain organization, MS Support category organization

Requirements:

* 10+ years in complex program/project or process management role
* CSSD, SSC and Financial background
* Advanced team and process management skills (may includes program/project structuring and managing multiple work streams independently)
* Proven track record of leading complex, cross-functional processes or projects
* Proven ability to articulate complex matters into easy to clarify actions and next steps
* Seasoned communicator (oral and written). Proven ability to influence without authority. Skillfully collaborates globally and cross-culturally
* Solid experience in presenting and delivering key messages to senior management and teams

Technical Skills:

* Process or PM related skills/methods (PMP, L6s would be a good to have)
* Advanced communication and presentation skills

Education:

* Master's Degree or equivalent

Disclaimer:

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you'd like more information about HP's EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law - Supplement

HP Development Company, L.P. is an Equal Opportunity Employer.

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