Customer Service Representative

3 weeks ago


Wichita, Kansas, United States Fidelity Bank Full time
Job Title: Contact Center Banker

Fidelity Bank is seeking a highly skilled and customer-focused Contact Center Banker to join our team. As a Contact Center Banker, you will be responsible for providing exceptional customer service to our clients through various channels, including phone, video, and online chat.

Key Responsibilities:
  • Provide outstanding customer service through Interactive Banking Machines (video teller machines) and our Call Center
  • Receive and respond to incoming calls, video interactions, and online chats
  • Interact with customers on camera and phone, utilizing new technology to resolve issues and complete transactions
  • Possess strong communication skills, both verbal and written, to accurately complete customer requests
  • Demonstrate knowledge of Fidelity Bank products and services, and refer relevant products to enhance the customer experience
  • Foster teamwork across all areas of the Bank, maintaining strict standards of confidentiality and upholding Fidelity's core values
Requirements:
  • A high school diploma (or equivalent)
  • Strong written and verbal communication skills
  • Customer service/chat support experience, as well as strong computer skills
  • Ability to work late and/or flexible hours

Fidelity Bank is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. We are committed to creating a diverse and inclusive work environment that values and respects all employees. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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