Fitness Studio Sales Representative
4 weeks ago
The Sales Associate role at Orangetheory Fitness is a dynamic position that requires a strong focus on premium customer service and meeting sales expectations. Ideal candidates possess excellent customer service skills and basic sales experience. Key responsibilities include meeting and exceeding key performance sales indicators for the fitness studio, including membership sales and renewals, retail and concession sales, maximizing workout traffic, and maintaining premium customer service levels.
Key Responsibilities:- Establish and maintain an effective referral program
- Maintain accurate records using established OTF sales systems
- Conduct telephone inquiries/follow up calls/customer care calls
- Lead OTF studio previews with prospects and/or fitness program holders
- Greet members and guests promptly, enthusiastically, and with a smile to create a friendly positive entrance into the OTF studio
- Accurately follow the daily studio cleaning checklist (pre/during/post) shift activities
- Must be able to participate in 1-2 OTF scheduled workouts per week
- Maintain an organized and clean lobby/front desk area
- Responsible for processing accurate cash and credit card transactions
- Follow up and follow through activities with all prospective clients
- Respond immediately to member requests, inquiries, and concerns
- Properly onboard all OTF clients through the use of Client Intake Forms and FP Agreements
- Work closely with Fitness Team to ensure that processes are fulfilled
- Responsible for attending and participating in all relative OTF training programs
- Excellent customer service skills
- Previous sales experience, with strong sales skills (experience working in a sales quota-bearing structure highly preferred)
- Solid verbal and written communication skills required
- Able to multi-task and excel in a busy environment
- Functional computer skills required MS Office basic programs (word, excel), Internet, Basic computer program software use
- Health & Fitness minded people strongly preferred
- High school diploma required
- Ability to work and function in an ORANGE TEAM environment (Orange is more than a just a color, it's an attitude)
- Flexible to work day, evening, and/or weekend hours as needed
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