Retail Store Assistant Lead

3 days ago


Washington, Washington, D.C., United States Follett Full time
Role Overview

Follett, a leading provider of education technology, services, and print and digital content, seeks an experienced Retail Store Assistant Lead to support the success of its campus stores. This critical role plays a vital part in driving sales growth, delivering exceptional customer service, and ensuring operational excellence.

Key Responsibilities
  • Schedule and oversee the work activities of sales team members, including training and onboarding new hires.
  • Ensure compliance with company policies, procedures, and standards across all aspects of store operations.
  • Cultivate a culture of mentorship, continuous development, and high-performance within the team.
  • Manage inventory levels, stock shelves, and perform regular inventory checks to maintain optimal stock levels.
  • Operate cash registers, process payments, manage cash handling, and balance cash drawers accurately.
  • Provide exceptional customer service, resolving escalated issues promptly, and maintaining a Hassle-Free customer experience.
  • Receive, verify, and unload orders as necessary, ensuring timely delivery of products to customers.
Requirements
  • A minimum of 0-5 years of retail or bookstore experience, with prior supervisory experience preferred.
  • An Associate's Degree or equivalent is desired.
  • Proficiency in general computer skills and ability to learn Follett systems.

As a valued member of the Follett team, you will enjoy a comprehensive benefits package, including medical, dental, and vision insurance, voluntary insurance plans, 401k matching, paid time off, and quarterly bonus opportunities.



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