Membership Sales and Growth Expert

1 week ago


Gibsonia, Pennsylvania, United States Massage Envy Full time

We are seeking a highly motivated Membership Sales and Customer Service Associate to join our team at Massage Envy Richland.

About the Role

As a Membership Sales and Customer Service Associate, you will play a vital role in converting guests to members, retaining existing members, driving retail sales, and delivering exceptional customer experiences. You will be responsible for providing excellent services to members and guests, including answering phone calls, setting and checking members and guests in and out for appointments, greeting members and guests upon arrival, promoting our Wellness Program, re-engaging inactive members, and keeping management apprised of member concerns.

In this role, you will have the opportunity to work with a dynamic and supportive team that is passionate about helping people feel their best. We offer a competitive compensation package, including hourly pay plus commission, as well as opportunities for growth and development.

Key Responsibilities
  • Provide exceptional customer service to members and guests, ensuring a positive experience from initial contact to completion of their visit.
  • Convert guests to members, retain existing members, drive retail sales, and deliver exceptional customer experiences.
  • Answer phone calls, respond to emails, and communicate effectively with members and guests via various channels.
  • Greet members and guests upon arrival, check them in and out for appointments, and provide a welcoming atmosphere.
  • Promote our Wellness Program, re-engage inactive members, and keep management informed of member concerns.
Requirements
  • 1+ year of sales or customer service experience preferred.
  • Excellent communication and interpersonal skills, with ability to build rapport with members and guests.
  • Ability to work independently and collaboratively as part of a team.
  • Strong problem-solving and conflict resolution skills, with ability to handle difficult situations professionally.
  • Basic math skills, with ability to handle cash transactions accurately.
  • High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
Benefits

We offer a comprehensive benefits package, including:

  • Hourly pay plus commission.
  • Employer-paid healthcare, matching 401(k), and paid time off.
  • Free or discounted services and retail products.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
About Us

Massage Envy Richland is a leading provider of massage and skin care services, committed to delivering exceptional customer experiences and helping people feel their best. We are dedicated to creating a supportive and inclusive environment where our team members can thrive and grow.



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