Customer Service Representative

4 weeks ago


Frankfort Springs, Pennsylvania, United States Galloway Ridge Full time

Job Summary

The Member Services Associate plays a vital role in providing exceptional service to members, residents, and guests at Galloway Ridge. This position supports the Member Services Manager and assists with daily operations, including appointment scheduling, payment processing, and membership sales.

Key Responsibilities

  • Greet members and address inquiries in person and via phone.
  • Schedule appointments and enroll participants in programs.
  • Tour prospective members and process new and renewal contracts.
  • Process point-of-sale transactions and balance the cash drawer.
  • Assist with marketing efforts and member retention.
  • Attend department meetings and perform other duties as assigned.

Requirements

  • High school diploma or equivalent.
  • Associate's degree in a related field preferred.
  • Two years of customer service experience.
  • CPR/AED certification within three months of hire.
  • Excellent interpersonal and communication skills, computer skills, and cash handling skills.

Galloway Ridge offers a competitive salary and benefits package, including free membership to our fitness facility, discounted meals, and education scholarships. We are a certified Great Place to Work and a Top 25 Best Workplace in Aging Services.



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