Wine Service Specialist

1 week ago


Darby, Montana, United States Triple Creek Ranch Full time
Position Overview

Salary: $17 per hour plus gratuities and wine commission.

At Triple Creek Ranch, we are seeking dedicated, dependable, and detail-oriented individuals to enhance our front-of-house team and provide an unparalleled fine dining experience.

Our goal is to create a Montana retreat atmosphere for our guests, and we are looking for qualified candidates who thrive in a dynamic work environment and pay close attention to detail to elevate our guests' overall experience.

Benefits: Comprehensive Medical Coverage (for full-time employees), Additional Benefits: Dental, Vision, Accident, etc. (for full-time year-round employees), Paid Time Off & 401k Matching (for full-time year-round employees), employee discounts on accommodations and merchandise.

Key Responsibilities

The Wine Service Specialist is tasked with curating a sophisticated yet welcoming experience for guests at Triple Creek Ranch. This role encompasses all facets of wine and beverage service within the dining area, including atmosphere, cocktail, beer, wine, and non-alcoholic beverage service, alongside food service under the guidance of the Beverage Manager.

Essential Qualifications

To excel in this position, candidates must:

  • Be able to navigate the dining area consistently.
  • Regularly utilize hands for opening and pouring wine.
  • Occasionally operate cleaning equipment for maintenance tasks.
  • Frequently ascend and descend stairs between dining areas and storage locations.
  • Occasionally reach for items in lower cabinets and shelves.
  • Engage with guests regarding wine selections and other inquiries.
  • Lift and transport boxes and equipment weighing up to 60 lbs, with occasional lifting of heavier items.
  • Possess a valid alcohol server certification in the state of MT or obtain one within 60 days of employment.
  • Hold at least an Introductory Sommelier certification from the Court of Master Sommeliers or a similar recognized body; certified status is preferred.
Core Functions
  • Foster a vibrant and positive atmosphere that promotes exceptional guest experiences while adhering to the highest standards of Triple Creek Ranch and Relais & Châteaux.
  • Uphold the prestigious five-star image of Triple Creek Ranch, ensuring all service and cleanliness standards are met.
  • Facilitate the sale of wine and spirits, accurately documenting transactions.
  • Comply with the alcohol policy to ensure a safe and enjoyable environment for guests.
  • Approach guests with courtesy and offer services in a friendly manner.
  • Effectively describe, recommend, and serve a variety of beverages.
  • Create wine pairings for meals and special events.
  • Conduct wine seminars for guests.
  • Maintain a visible presence on the dining floor to replenish beverages and address guest inquiries.
  • Assist service staff with order taking and food delivery as necessary.
  • Manage the upkeep of wine lists and rectify any discrepancies.
  • Acquire knowledge about the diverse wines, beers, and cocktails available.
  • Support the Beverage Manager with inventory management and beverage par levels.
  • Assist in training bartenders and service staff as required.
  • Be prepared to serve food in the dining area when needed.
  • Understand menu items and provide detailed flavor descriptions.
  • Be mindful of guest dietary restrictions and address any potential issues.
  • Report guest complaints promptly to management.
  • Complete closing tasks and assist with cleaning duties as required.
  • Demonstrate self-motivation in maintaining cleanliness and staying productive.
  • Participate in seasonal cleaning of the lodge and lounge.
  • Maintain professionalism in all interactions with guests and colleagues.
  • Adhere to the five-star standards of Triple Creek Ranch and Relais & Châteaux at all times.
  • Follow the company and department dress code.
  • Comply with all federal, state, and local alcohol serving regulations.
  • Adhere to safety and food handling protocols.
  • Perform any additional job-related duties as assigned.
Classification

This position is classified as exempt under the Fair Labor Standards Act (FLSA).

Disclaimer

This job description is not an exhaustive list of all functions that the employee may be required to perform. The employee may be required to perform additional functions as necessary. Triple Creek Ranch reserves the right to revise this job description at any time. Employees must be able to perform the essential functions of the position satisfactorily, and reasonable accommodations may be made to enable individuals with disabilities to perform these functions, absent undue hardship.



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