Operations Supervisor
5 days ago
As a key member of the Shift4 team, you will play a crucial role in the day-to-day operations of the Functional Training team. This includes the advancement and development of a team of Functional Trainers and Knowledge Specialists.
The ideal candidate will have strong leadership skills and be able to foster a collaborative and high-performance work environment. They will also be responsible for the management of training materials and their enhancements, overseeing the delivery of hands-on training and knowledge advancement exercises, and ensuring user-friendly resources are developed and enhanced to promote a knowledge-centered service culture.
This position reports to the Manager of Functional Training and Knowledge Content and will work closely with Support, Operations, Learning & Development, and Knowledge Content teams to achieve our goals.
Key Responsibilities:
- Provide guidance, mentorship, and coaching to the Functional Training and Knowledge Specialists team.
- Foster a collaborative and high-performance work environment.
- Set clear performance expectations and KPIs for the team, aligned with company goals.
- Conduct regular performance reviews and provide constructive feedback for team members.
- Assist team members in promptly resolving any issues within content creation or training delivery.
- Conduct regular reviews of training and knowledge content needs to ensure excellent execution of training classes, curriculum updates, and content improvement and implementation.
- Assist the Growth and Development team with any projects or duties assigned by the Managers or Director.
Requirements:
- Strong interpersonal and communication skills, with a focus on team-building.
- Prior experience in a training role preferred with the knowledge and skills to effectively manage training materials and deliver hands-on training.
- Ability to work in a fast-paced environment and manage multiple projects simultaneously.
- Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions.
- Ability to work collaboratively with cross-functional teams to achieve company goals.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
- A recognition and reward program for outstanding performance.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
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