Practice Coordinator

1 week ago


Littleton, Colorado, United States One Medical Full time
About One Medical

One Medical is a primary care solution that's challenging the industry status quo by making quality care more affordable, accessible, and enjoyable. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health concerns have been delighting people for years.

The Opportunity

As a Practice Coordinator, you'll be an ambassador for patients in office, with a mastery of human connection and a strong drive for service. You'll remove barriers to care, resulting in a truly exceptional in-office patient experience. You'll be the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You'll be the first point of contact for patient feedback, as well as provide any other support as requested by the Leads, Office Manager, or in-office providers.

Key Responsibilities
  • Use impeccable C-I-CARE in all patient interactions and ensure a fluid and positive in-office experience through patient intake, same-day schedule management, appropriate follow-up scheduling, strong knowledge of billing and insurance, monitoring patient feedback, and assisting with outreach as necessary.
  • All front-of-house duties, including check-in/check-out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service-level expectations, etc.
  • Assist our senior patients by performing other administrative tasks, such as answering phone calls, sending faxes, and coordinating transportation for patients.
  • Contribute to team development through rounding, attending team huddles, participating in team problem-solving, supporting in-office providers with ad-hoc asks, etc.
  • Master our technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work.
  • Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee-facing spaces, restocking supplies, and organization.
Requirements
  • At least 1 year of experience in high-touch customer or patient-facing roles.
  • Strong written and verbal communication skills.
  • Experience working on collaborative, diverse, and feedback-driven multi-disciplinary teams.
  • A proven track record of persisting through change, demonstrating a forward-thinking perspective when under pressure, and consistently stepping up to take action on challenges.
  • Proficiency in computer technology, such as typing, navigating the internet, and using multiple software systems simultaneously.
Benefits

We offer a range of benefits designed to aid your health and wellness, including:

  • Paid sabbatical after 5 and 10 years.
  • Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues.
  • Competitive Medical, Dental, and Vision plans.
  • Free One Medical memberships for yourself, your friends, and family.
  • Pre-Tax commuter benefits.
  • PTO cash-outs - Option to cash out up to 40 accrued hours per year.
  • Competitive salary: starts at $20.50/hour.
Protecting Your Future

We offer a range of benefits designed to protect your future, including:

  • 401K match.
  • Opportunity to participate in company equity programs.
  • Credit towards emergency childcare.
  • Extra contributions toward maternity and paternity leave.
  • Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance.
  • Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance.

This is a full-time role based in-person with our team and patients at offices in Littleton, CO.

Physical Demands: Mostly sedentary work duties require exerting up to ten pounds of force occasionally and/or small amounts of force frequently. Sedentary work typically involves sitting most of the time, but may involve walking or standing for brief periods.


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