Service Manager
2 weeks ago
We're a company that's changing the industry, and we're looking for talented individuals to join our team. Our mission is to provide exceptional service and support to our customers, and we're committed to making a tangible difference in the industry.
Job SummaryWe're seeking a Service Manager to coordinate and supervise the quality performance of our equipment mechanics and service personnel. This role will be responsible for scheduling repairs, maintaining customer relationships, and ensuring that our customers are 100% satisfied with the level of service and support they receive from EquipmentShare.
Key Responsibilities- Coordinate and supervise the quality performance of equipment mechanics and service personnel
- Schedule repairs for customer and company-owned rental equipment
- Maintain and nurture existing customer relationships to ensure 100% satisfaction
- Promptly respond to and resolve customer inquiries, requests, complaints, or other communications
- Employee training and development, and maintaining a safe work environment
We're looking for someone who is inspired by our mission to change the industry and is up for the challenge. Our employees have every opportunity to grow with us, achieve personal and professional success, and make a tangible difference in the industry.
Requirements- Industry knowledge, innovative and dependable
- Strong interpersonal and problem-solving skills
- Adaptable to the fast pace of a growing company and able to quickly educate themselves about and stay up-to-date on the latest EquipmentShare products and services
- Competitive, but thrive in a team-oriented environment
Preference will be given to applicants with experience and/or a background in the construction industry.
EquipmentShare is an EOE M/F/D/V company.
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