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Customer Care Associate

2 months ago

Fresno, California, United States Third Party CS Full time

Position Overview: The Client Support Specialist will play a crucial role in addressing client inquiries, delivering product insights, and assisting customers with a focus on being informative, understanding, and committed to resolving issues efficiently.

Key Responsibilities:

  • Provide exceptional customer care and maintain a strong focus on client satisfaction; assess customer needs and deliver appropriate solutions, guidance, or troubleshooting to ensure a positive experience.
  • Handle and manage incoming communications through calls, emails, chats, and/or interactive voice response systems.
  • Learn and adhere to all customer service protocols and guidelines.
  • Aim to meet and exceed personal and team performance targets.
  • Document, organize, and maintain records of customer interactions and account modifications.
  • Engage in upselling when appropriate.
  • Schedule follow-up calls and appointments to address customer needs.

Qualifications:

  • Prior experience in customer support, client services, sales, or a related area.
  • Strong communication skills across various platforms.
  • Basic computer proficiency and experience.
  • Able to multitask effectively.
  • Excellent time management and prioritization abilities.
  • Active listening skills to convey information and address inquiries or concerns.

Benefits:

  • Comprehensive health insurance (including dental and vision).
  • Robust retirement plan.
  • Significant opportunities for advancement into other roles and management.
  • Flexible working hours.
  • Remote work options available.