Reservation Coordinator

2 weeks ago

Raleigh, North Carolina, United States MV Transportation Full time
Job Title: Reservationist

We are seeking a skilled Reservationist to join our team at MV Transportation. As a Reservationist, you will be responsible for accepting trip reservations from eligible passengers, collecting necessary data, and scheduling trips accordingly.

Key Responsibilities:
  • Answer passenger calls, collecting all necessary trip information for the permissible time period.
  • Provide system information to current and new passengers, as well as potential passengers, on accessing the transportation service and using it effectively.
  • Complete data entry of passenger file information and specific trip requests, negotiating requested times where necessary or appropriate.
  • Provide feedback to passengers through follow-up calls as a course of duty or as required by schedule changes.
  • Communicate passenger cancellations in a timely manner to scheduling, dispatch, or vehicle operations personnel.
  • Maintain up-to-date passenger records in the customer database, making necessary changes in status, client contact information, fare/rider type, or other important field entries.
  • Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees.
  • Maintain accurate records and appropriate filing systems.
  • Communicate effectively with operations staff regarding scheduling or passenger issues.
  • Ability to handle multiple tasks accurately and effectively.
  • Excellent customer service.
  • Professional demeanor and appearance.
  • Reliable in attendance.
  • Team player and helpful to staff, management, and peers.
Qualifications:
  • High School diploma or equivalent.
  • Able to work in a fast-paced environment.
  • Experience in paratransit scheduling utilizing Trapeze PASS, preferred.
  • Possess excellent decision-making skills.
  • Excellent attendance record.
  • Excellent verbal and written communication skills.
  • Telephone speaking and/or call center experience.
  • Computer experience.

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.

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