Guest Services Representative

4 hours ago


Hickory Hills, Illinois, United States Chateau Del Mar Full time
Job Opportunity at Chateau Del Mar

We are seeking a highly motivated and customer-focused individual to join our team as a Guest Services Representative. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience at our resort.

Key Responsibilities:
  • Manage front desk operations, including check-in, check-out, and guest services
  • Ensure the cleanliness and maintenance of our premises, including the redemption center and party rooms
  • Assist with upkeep and maintenance tasks, including physical tasks such as cleaning and organization
  • Implement COVID-19 protocols for customer safety and well-being
Requirements:
  • Excellent customer service skills, with a focus on providing friendly and professional interactions
  • A "can-do" mindset, with the ability to problem-solve and adapt to changing situations
  • Ability to stand for most of the working day
About Us:

Chateau Del Mar is a family-friendly resort that has been creating memories for children for over 20 years. We are committed to providing a safe and enjoyable environment for our guests, and we are seeking a team member who shares our values and is passionate about delivering exceptional service.



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